the legal stuff
terms & conditions
NGEN is not responsible for any financial losses incurred as a result of content being consumed through any of our products, or as a result of any bespoke consulting provided by NGEN.
NGEN confirms that reasonable care and diligence has been applied to producing all content, data, analysis, results and information displayed on our products.
NGEN will strive to respond to queries or technical issues in a timely manner – NGEN will respond with an acknowledgement and either a solution, or a plan for a solution within 24 hours of receiving a support related query via email or phone.
NGEN reserves the right to amend terms of service, with prior notice of at least 30 days.
NGEN will not be held responsible for loss in service due to outages at market data or server providers (eg. Microsoft Azure).
refund and cancellation policy
Please note that NGEN Markets does not offer any refunds or cancellations. We provide ample time for demo logins which are free to use. Please take your time before making the decision to purchase a login as it is non-cancellable and non-refundable.